IMPORTANT NOTE ON USAGE

This document is intended as a guide to help you with your website terms and conditions. Intelligent Retail claim no copyright or claim that this document is legally appropriate for your business. Each business is different and the terms should reflect the individual requirements appropriately. If you are unsure speak to a legal advisor.

 

Terms and Conditions
General These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.

These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.

Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

Customer Orders

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you (re-)visit  our  store.

Car seat order Acceptance
Acceptance of any child car safety seat order, is subject to our car seat ethos and advice being read and understood by the purchaser. Car Seat Ethos

PLEASE TAKE A FEW Minutes TO READ AND DIGEST OUR ADVICE.

As one of the few diligent e-tailers, we have a safety ethos for car seats. When purchasing a child's car seat from Babykit, we ask that you read and digest this important information. This is to ensure that you choose the best seat for your baby and the one that will best fit in your car.
We ask that you acknowledge this by ticking the box which confirms that you have read the car seat information and our Terms and Conditions.

To check compatibility of Britax seats with your car, click on the Britax logo and go to the easy to use "fit finder" section, or ring their customer service helpline on 01264 386034.
To check the compatibility of Maxi Cosi seats with your car, please ring their customer service helpline on 0208 236 7325.
To check the compatibility of Mamas and Papas seats, please ring their customer service helpline on 01484 438222.

A child's car seat is first and foremost designed to help protect your child in the unlikely event of an accident. All of the seats we offer for sale comply with the stringent European safety standards ECE R44 03.
·         It is the child's weight (not age) that determines the type of seat you need. A child in a forward facing seat must be 9kg or over and be able to sit up unaided and with confidence.
·         The seat must be compatible with your car,
·         No child seat should be used with a passenger air bag.
·         Once in possession of the seat, please read fully and keep the manufacturers instructions.
·         Adjust the car seats internal harness to suit your child.
·         Install the seat into your car following the instructions and ensuring it is as tight as possible, ( for forward facing, check this by firmly pulling the seat by its harness in a forward motion). Any movement indicates that it needs to be even tighter. Do not rock the seat sideways as this is unnatural movement. Also check that the cars buckle is not interfering with the fitting of the seat.
Weight guide

Group 0+ birth to 13kgs(22lbs) approx. 10 to 15 months. Rearward facing only.

Group 0+ / 1 birth to 9kgs rearward facing and 9kgs to18kgs (40lbs) approx. 4 years. Forward facing.

Group 1 9kgs to 18kgs forward facing.

Group 2 9kgs to 36kgs forward facing.

Group 3 15kgs to 36kgs approx. 4 to 11 years forward facing.

If in any doubt over the suitability of a car seat please contact the Road Safety Office at your local council.

Prices

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.

From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative or suggest that you (re-)visit one of our stores.

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

Order Processing

Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders in to our shop Mon-Fri (excl Bank Holidays).

 

Order Tracking

You can track the progress of your order at any time by logging into My Account from the Home page on this website.

 

Security (PROTX)

We use the industry leading internet payment company Protx to protect your card details and protect us from fraud. The following security systems are used.

Transaction security. All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage. All sensitive data is secured on Protx using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

Links to banks. Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access. No individuals within Babykit or Protx are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even form our own employees because our systems never display the full card numbers, even on administration screens.

 

Security (PayPal)
We can also use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk

Product Description

• We try to be as accurate as possible in providing details and descriptions. All Details, weights, sizes etc are given as a guide only. Colour variations should be expected, particularly with wooden products as change with light and age is likely to occur.
• Colour representation is approximate and may differ on some PC's.
• It is Babykit’s intention to be environmentally friendly where possible. Packaging is therefore recycled, so please be aware that the outer carton may not represent the inner product.
• Co-ordinating fabrics, accessories and spare parts may not be available for any set time, we cannot therefore guarantee availability.

 

Delivery
Delivery is charged as priced on each order. Your order will usually be sent on parcelforce 48 hr  delivery. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.

If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) and Channel Islands will incur additional charges and may also experience delivery delays; morning, Saturday and “next working day” deliveries are optional and will also incur additional charges.

We will only deliver goods to the address on the order.

Important information for non-UK customers

We are happy to deliver to overseas customers, and have been doing so for many years.

Shipping Charges

Cost of shipping will not appear on the checkout page nor on your confirmation email This will be calculated and emailed to you within 3 working days. We will not take any payment from your payment card until we have received confirmation from you that you accept these charges.

Warranty
All products are sold with a UK warranty. Should any item fail within its warranty period, we will endeavor to find an authorised service agent in your country. If this cannot be done, and the item must be returned to the UK for repair or refund, the customer must meet the costs of delivery to the UK and also return carriage where applicable. Outbound shipping charges are non-refundable.

Safety Standards
All products sold on this site comply with either UK or EU safety regulations. This may be an important point to remember when ordering, in particular car seats (for insurance purposes).

Larger Items
Many larger items (e.g. pre-assembled furniture) cannot be dispatched overseas due to size and also risk of damage in transit. If in doubt, please email us: sales@babykit.co.uk

Order Tracking
We will endeavour to provide you with order tracking information where possible. Also we will give an estimate of delivery waiting times, although we cannot accept liability for any delays outside our control.

Channel Islands
For orders being sent to Channel Island addresses we are able to deduct VAT. Please be aware, however, that you may be charged tax at your local current rate by local authorities..

 

Availability

All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

 

Your Right to Cancel and Return

• There will be no charge for orders cancelled prior to despatch.
• Special order goods, delivered direct from the supplier (with the exception of Dutailier), the purchaser will be given the opportunity to inspect for any faults at time of delivery.
• Cancelled good that have been despatched will have a minimum charge of £13 per carton, for the return delivery fee.
• Unwanted goods may be returned at the purchaser's expense, within 7 working days from the day after the goods are received. The goods must be unused, in original packaging and condition.
• Any items that were taken as free or part of a special offer, must be returned unused with any unwanted or refunded goods, or may be kept and charged to the purchaser at their current sale value.
• Collection of unwanted goods can be arranged by Babykit, at a minimum cost of £13 per carton (payable prior to collection). Please e-mail with details of product/s to be returned for a quote. Please include a copy of receipt along with a letter stating the reason for return.
• Babykit will only refund and accept responsibility for the goods once received at our warehouse, in the same condition they were despatched in.
• Any mattresses are hygienically sealed and therefore must be returned unopened.
• If the wrong item is sent by fault of Babykit, a collection will be made at the expense of Babykit.
• Babykit will not be held responsible for loss or damage of any items returned by the purchaser through their own source. We strongly recommend that you keep a receipt as proof of postage and that you are covered in case of their loss or damage by the carrier.
• Any refunds will be made within 30 days of cancellation, assuming their safe return and receipt of returned goods back to the seller within that time.

Returns Address:
Babykit, 1 Wendover Road, Rackheath Industrial Estate, Norwich, NR13 6LH
Tel 01603 722212
Warranty

• The products offered for sale comply with the relevant current European or British safety standard at the time of purchase.
• The products are covered by the manufacturers guarantee for a period of 6 months. This is in addition to your statutory rights.
• The guarantee does not cover miss use, abuse, neglect or accidental damage. Always follow and adhere to the manufacturers' instructions.
• The purchaser is responsible for the correct operation and maintenance of the product, indemnifying Babykit for any damage, liability; costs caused by miss use or misunderstanding of the manufacturers' instructions.

Returns for Repair/Inspection
Please endeavour to keep outer carton packaging in case of the need to return. The carrier may refuse collection if incorrectly packaged.

• If a fault is believed to have occurred, the product may be subject to the manufacturers' inspection at Babykit’s discretion, to determine if the fault is manufacturing or non-manufacturing. A copy of any report will be made available at the purchaser's request. Some manufacturers may charge a return and inspection fee, which the purchaser may be liable for in the event of a non-manufacturing fault.
• Unused goods with a manufacturing fault, may be returned for refund or exchange.
• For used goods, if a fault is discovered, dependant on the circumstances, the item will be repaired, replaced or the purchaser supplied with easy to apply spare parts.
• It is the responsibility of the purchaser to return the goods at their own cost to Babykit but no charge additional charge is incurred for carriage to the manufacturer if the product is within the 6 months guarantee and the fault is one of manufacture. A receipt is required as proof of the purchase date.
• Products out of the 6 months warranty will normally incur a collection and return carriage charge of £19.00 / carton payable prior to collection of the item.
• Any repairs required for non-manufacturing faults, out of the 6 months guarantee will be chargeable to the purchaser. (The purchaser will always be contacted with a quote before any work is carried out).
  Contact us: sales@babykit.co.uk

 
IMPORTANT We regret that we cannot offer refunds on opened mattresses, nappy products, pre-cut fabrics, audio CDs, nor assembled furniture unless faulty. When ordering assembled furniture please check that access to your premises will accommodate delivery.

Privacy Policy
Babyland is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.
We do not pass your personal information on to third parties without your permission.
All transactions that you initiate with Babykit on this web site are confidential. Your name will not be added to any third party mailing lists without your permission.
The Data Protection Act
Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:

• To process your online order.
• To provide you with the most efficient possible service.

The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that Babyland are carrying out (if you have selected to receive these emails/newsletters).

 

Right to request information

You have a right to request a copy of any personal data held by Babyland at any time, in order to check its accuracy. If you wish to do this, please write (explaining that your interest is in personal data maintained by Babykit) to: 1 Wendover Rd, Rackheath Industrial Park, Norwich, NR13 6LH.

Cookie

These are small files placed on your computer’s hard drive, or in your browser memory, when you visit our website.It helps us process your order.What cookies don’t do is store any personal or confidential information about you.

Changes to this policy

 

This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you. This statement was last updated on DATE 14/04/09.

 

Law
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

 

Other
Our VAT number is: 770 629220
We are a member of BPA trade association.
All correspondence must be in English.
Our usual opening hours are Monday to Friday 9.15am to 5pm, and Saturday 9.30am to 5.30pm

 

 

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK?s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

• Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. 
  

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new baby monitor from us we would accept their old baby monitor and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.